ph58 Privacy Policy

1. Introduction

ph58 ("ph58," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the ph58 online gaming platform. We understand that when you share your personal information with us, you are placing trust in us to handle it responsibly. This Privacy Policy is designed to be transparent about our data practices so that you can make informed decisions about your use of the ph58 platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data we collect from players , visitors, and other individuals who interact with the ph58 platform, whether through our website, mobile application, or any other channel.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and form part of your agreement with ph58.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, ph58 is the personal information controller responsible for your personal data collected through the ph58 platform. ph58 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how ph58 handles your personal data, or if you wish to exercise any of your data subject rights, please refer to Section 14 of this Privacy Policy for contact details.

3. Personal Data We Collect

ph58 collects personal data from you in the following categories, depending on how you interact with our platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number
• Username and encrypted password
• Residential address
• Nationality

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents
• Selfie or facial image for identity verification purposes
• Proof of payment method ownership

3.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, PayMaya reference, bank account details for BPI, BDO, or Metrobank)
• Account balance history
• Bonus and promotional transaction records

3.4 Gaming Activity Data

• Game session history and duration
• Bets placed, games played, and outcomes
• Responsible gaming tool usage (deposit limits, self-exclusion requests, etc.)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3.6 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences

4. How We Use Your Personal Data

ph58 uses your personal data for the following purposes:

5. Legal Basis for Processing

ph58 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — that is, to provide you with access to the ph58 platform and its services, including account management, gaming, and payment processing.
• Legal obligation: Processing is necessary for ph58 to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations, and responsible gaming regulations.
• Legitimate interests: Processing is necessary for ph58's legitimate interests, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — ph58 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

ph58 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist ph58 in verifying your identity and screening for financial crime risks.
• Technology and hosting providers: Cloud hosting, data storage, and platform infrastructure providers who process data on ph58's behalf under strict data processing agreements.
• Customer support tools: Third-party customer support software providers used to manage and respond to your support enquiries.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where ph58 is required by law to disclose your personal data, including the National Privacy Commission, anti-money laundering authorities, and other competent Philippine authorities.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of ph58's business.

All third parties with whom ph58 shares personal data are required to handle such data in accordance with applicable data protection laws and ph58's data processing requirements. ph58 does not permit third-party service providers to use your personal data for their own purposes.

7. Data Retention

ph58 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Gaming activity data: Retained for the duration of your account and for a period of up to three (3) years following account closure.
• Customer support communications: Retained for up to three (3) years from the date of the communication, or longer if required for ongoing dispute resolution.
• Marketing preferences: Retained until you withdraw your consent or close your account.

Upon expiry of the applicable retention period, ph58 will securely delete or anonymise your personal data in accordance with our data disposal procedures.

8. Cookies & Similar Technologies

ph58 uses cookies and similar tracking technologies on the ph58 platform to enhance your experience, keep you securely logged in, and analyse how the platform is used. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for the ph58 platform to function correctly. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language and display options — to provide a more personalised experience on ph58.
• Analytics cookies: These cookies collect anonymised information about how players use the ph58 platform, such as which pages are visited most frequently and how long sessions last. This data helps ph58 improve the platform experience.
• Marketing cookies: With your consent, ph58 may use cookies to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time through your browser settings.

9. Data Security

ph58 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the ph58 platform.
• Encryption of sensitive data at rest, including KYC documents and financial information.
• Strict access controls limiting personal data access to authorised ph58 personnel on a need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of the ph58 platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and security best practices.

While ph58 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph58 will notify you and the National Privacy Commission in accordance with applicable legal requirements.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph58:

• Right to be informed: You have the right to be informed about how ph58 collects and uses your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data ph58 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that ph58 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request that ph58 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph58's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where ph58 relies on legitimate interests as the legal basis for processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where ph58 processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that ph58 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of your data subject rights, please contact ph58's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. ph58 will respond to your request within the timeframe required by applicable law.

11. Children's Privacy

The ph58 platform is strictly intended for individuals who are 21 years of age or older. ph58 does not knowingly collect personal data from any person under the age of 21. If ph58 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be deleted in accordance with our data disposal procedures, and any funds held in the account will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on the ph58 platform, please contact our support team immediately so that we can take appropriate action.

12. International Data Transfers

ph58 primarily stores and processes personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where ph58 uses cloud hosting infrastructure or third-party service providers located in other jurisdictions.

Where such international transfers occur, ph58 ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

13. Changes to This Privacy Policy

ph58 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision will always be indicated at the top of this page.

Where changes to this Privacy Policy are material, ph58 will notify registered players by email or through a prominent notice on the ph58 platform prior to the changes taking effect. Your continued use of the ph58 platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ph58 is protecting your personal data.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph58, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing ph58's compliance with the Philippine Data Privacy Act of 2012 and is your primary point of contact for all data privacy matters.

Data Protection Officer — ph58
Email: [email protected]
Support: [email protected]
Platform: https://ph58.app

ph58 aims to respond to all data privacy enquiries and data subject rights requests within fifteen (15) business days of receipt. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with ph58's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to contact the NPC is available through official Philippine government channels.